luckytime Privacy Policy

1. Information We Collect

When you register and use luckytime, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We do not collect any information beyond what is reasonably necessary to deliver our services and meet our regulatory obligations.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your luckytime account, verify your identity, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your transaction and gameplay data is used to monitor for responsible gaming concerns and to comply with applicable regulations in the Philippines. We may use aggregated, anonymised data to analyse platform performance and improve our sports betting and slot game offerings. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.

3. Data Sharing and Third Parties

luckytime may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All third parties we work with are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so. We do not share your data with advertisers or unrelated commercial partners. When data is transferred to service providers, we ensure that appropriate safeguards are in place to protect your information in line with applicable data protection standards.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the platform. By continuing to use luckytime after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

5. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it. All data transmitted between your device and our servers is encrypted using SSL/TLS technology, ensuring that your account credentials and financial details cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in the Philippines as required by applicable law.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Financial transaction records are kept for a minimum period as mandated by applicable regulations, even after an account is closed. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. You may request the deletion of your account and associated personal data at any time, subject to any retention obligations we are required to fulfil. We will confirm the outcome of any deletion request within a reasonable timeframe.

7. Your Rights

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also request that we correct any inaccurate or incomplete information in your account records. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may request the restriction or deletion of your personal data, subject to our legal obligations to retain certain records. To exercise any of these rights, please contact our support team through the details available in your account dashboard or visit our FAQ page for guidance on how to submit a request.

8. Children and Minors

luckytime is strictly an adults-only platform and is not intended for use by anyone under the age of 21 in the Philippines. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account or provided us with personal data, we will immediately suspend the account and delete the associated information. Parents and guardians who believe their child may have accessed our platform are encouraged to contact our support team immediately. We take our responsibility to protect minors seriously and support all efforts to prevent underage access to online gaming platforms.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered users through the platform or by email, and the updated policy will be published on this page with a revised effective date. Your continued use of luckytime after any changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team.